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Be careful with Alienware.
If you send your laptop back to get repaired, be prepared to wait a very long time. It might even come back with the wrong parts replaced. Overall the technical support is sub-par.
Compaq has good machines and the support is great. I used to support them at work and always got an answer, driver updates, and the replacements came within a week (I'm talking business so the personal side might be different). Actually if you can manage it, get a business-line laptop. Trust me on this one - the parts and service are NO match for their personal line.
Remember, whatever you do:
It does not hurt you to keep calling them. Keep writing down the names of the people you talk to, time and a brief description of the conversation. When in doubt, ask for a supervisor.
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"You looked at me as if I was eating runny eggs in slow motion." - Gord Downie of The Tragically Hip
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