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This is just an example of bureaucracy... it is a wonderful thing when all the wheels are spinning and all is going your way. Unfortunately, as soon as one thing is out of place the whole thing comes screeching to a halt and you end up in some Kafkaesque nightmare (OK I'm being hyperbolic... sue me).
The tell knew damn well it was you but the rules had to be followed. She should have immediately refered you to her boss rather than turning her back on you. This would have absolved her of arguing with you for 10 minutes.
In my mind, what she really should have been able to do was recognize the inherent stupidity of a system the doesn't allow her to serve you. When you are clearly you. This is where common sense *should* enter into it... *anyone* with common sense would realize the rules were wrong.
But we must follow the rules... musn't we?
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"My hands are on fire. Hands are on fire. Ain't got no more time for all you charlatans and liars."
- Old Man Luedecke
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