bendsley

What department do you work in? I was the Service Manager for 3 years at the local store where I live. Best Buy will most certainly help someone out if it's still under the manufacturer's warranty. Best Buy even states that it will honor manufacturer's warranties. This is because if Best Buy returns the item and the customer receives a new one, then Best Buy will DEVO the product back to the manufacturer for credit. This way, Best Buy doesn't lose any money and neither does the customer.

If Best Buy cannot exchange it through DEVO, then the customer can have it shipped to one of Best Buy's service centers through Best Buy (ie. customer doesn't have to pay anything), and Best Buy will fix it per manufacturer's specs under the manufacturer's warranty.

I don't know where you're getting your information that if it's still under warranty and Best Buy sold it to them that it falls completely on the customer.

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