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On my own, I take as long as I need and don't ever ask, unless it's about some piece of software I know nothing about. My time is better invested learning the how and the why.
At work (I build swervers), when something unusual comes up, I work on it for ten minutes, ask co-workers, then if need be, within another ten minutes, one of us is on the phone to vendor support. Time=money when production deadlines are looming.
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