Tilted Forum Project Discussion Community  

Go Back   Tilted Forum Project Discussion Community > Chatter > General Discussion


 
 
LinkBack Thread Tools
Old 05-03-2010, 12:13 PM   #1 (permalink)
Just here for the beer.
 
Wyodiver33's Avatar
 
Location: Ft. Lauderdale, Floriduh
Leatherman Warranty Work

I had a Leatherman Supertool 200 for several years. A couple of weeks ago one of the tool locks broke. I sent it to the Leatherman company for repair. They have a 25 year warranty on their products. They didn't repair my 200, instead they sent me a brand new Supertool 300! Awesome customer service. The only cost to me was shipping the broken tool to them.

What's my point? I was just really surprised by their warranty policy.
__________________
I like stuff.
Wyodiver33 is offline  
Old 05-03-2010, 12:58 PM   #2 (permalink)
Very Insignificant Pawn
 
Location: Amsterdam, NL
Some companies get it right.
flat5 is offline  
Old 05-03-2010, 01:09 PM   #3 (permalink)
Kick Ass Kunoichi
 
snowy's Avatar
 
Location: Oregon
I'm not surprised at all, but then Leatherman is an Oregon company. Leatherman is a great company, and they make Oregon proud. The founder of Leatherman Tools, Tim Leatherman, is a graduate of Oregon State University (my alma mater).
__________________
If I am not better, at least I am different. --Jean-Jacques Rousseau
snowy is offline  
Old 05-03-2010, 01:11 PM   #4 (permalink)
Beer Aficionado
 
im2smrt4u's Avatar
 
Location: Rancho Cucamonga, CA
Leatherman is awesome like that. A few other companies are similar: Buck, Benchmade, and Surefire are like that as well. Sometimes its worth paying extra for good stuff.
__________________
Starkizzer Fan Club - President & Founder
im2smrt4u is offline  
Old 05-03-2010, 02:35 PM   #5 (permalink)
Just here for the beer.
 
Wyodiver33's Avatar
 
Location: Ft. Lauderdale, Floriduh
Honestly, I've just never experienced such good customer service. I almost threw the broken one away because it was unsafe to use. One side wouldn't lock, so blades/tools would flip 180 degrees back and forth. I'm glad I checked their website before I tossed it. I think Leathermans' warranty policy is much more than fair. I would have been happy to pay 20 bucks or so for repair work. They are obviously proud of their products, as well they should be. After dealing with companies like Comcast, it's quite nice to deal with a company like Leatherman.
__________________
I like stuff.
Wyodiver33 is offline  
Old 05-03-2010, 03:32 PM   #6 (permalink)
WHEEEE! Whee! Whee! WHEEEE!
 
FuglyStick's Avatar
 
Location: Southern Illinois
I've taken a bunch of Craftsman hand tools back to Sears and walked out with a new one free of charge. Lifetime warranty is the shit.
__________________
AZIZ! LIGHT!
FuglyStick is offline  
Old 05-03-2010, 04:34 PM   #7 (permalink)
Custom User Title
 
Craven Morehead's Avatar
 
Quote:
Originally Posted by im2smrt4u View Post
Sometimes its worth paying extra for good stuff.
Totally agree. Problem is you never really know how good they are until something like this happens.

I just added Leatherman to my short mental list of great companies.
Craven Morehead is offline  
Old 05-03-2010, 04:38 PM   #8 (permalink)
Addict
 
Shadowex3's Avatar
 
Location: Florida
Well I'm certainly concerned less about quality of construction and service now, although I'm still quite frustrated that they decided to go proprietary instead of a true integrated hex bit driver. It's a shame because I really don't have a good multitool and between my bicycle and my computers a cheesy wiss-army knife and pocket full of screwdriver+bits doesn't really work >.<

Quote:
I'm not surprised at all, but then Leatherman is an Oregon company. Leatherman is a great company, and they make Oregon proud. The founder of Leatherman Tools, Tim Leatherman, is a graduate of Oregon State University (my alma mater).
They're still US owned and producing? That's rare.
__________________
Quote:
Originally Posted by Hectonkhyres
I'm imagining crazed dwarves doing profoundly weird things. Urist McNutcase has developed a compulsion to jam anything colored blue up his anus, or alternately other peoples anuses
Shadowex3 is offline  
Old 05-03-2010, 05:34 PM   #9 (permalink)
Kick Ass Kunoichi
 
snowy's Avatar
 
Location: Oregon
Quote:
Originally Posted by Shadowex3 View Post
They're still US owned and producing? That's rare.
You can go tour their factory in Portland, Oregon. I haven't done it, but now that I know, I will!

__________________
If I am not better, at least I am different. --Jean-Jacques Rousseau
snowy is offline  
Old 05-03-2010, 05:45 PM   #10 (permalink)
Just here for the beer.
 
Wyodiver33's Avatar
 
Location: Ft. Lauderdale, Floriduh
[QUOTE=Shadowex3;2783791]Well I'm certainly concerned less about quality of construction and service now, although I'm still quite frustrated that they decided to go proprietary instead of a true integrated hex bit driver. It's a shame because I really don't have a good multitool and between my bicycle and my computers a cheesy wiss-army knife and pocket full of screwdriver+bits doesn't really work >.<


Well, buying a multi-tool is a personal decision. I bike a lot, too. I also work on computers pretty often. Will my new Supertool 300 help me with those things? Not much. But it will get used a lot. I don't think that there is a "perfect" multi-tool out there. But it's a "multi-tool." It's meant to be able to tackle a broad range of tasks. And it does it well.

Companies like Leatherman and Craftsmen/Sears who stand by by their products will get my money.
__________________
I like stuff.
Wyodiver33 is offline  
Old 05-12-2010, 01:02 PM   #11 (permalink)
Tilted
 
Location: NJ, USA
I have a Leatherman Wave and I love it long time... For that matter someone mentioned Surefire, I have an A2 Aviator as well and that was also money well spent awesome flashlight that blows everyone who sees it away.
Orchrist is offline  
Old 05-13-2010, 08:35 PM   #12 (permalink)
Mulletproof
 
Psycho Dad's Avatar
 
Location: Some nucking fut house.
I have several of their tools. And nearly every one of them is damaged or worn in some way that it would qualify for replacement. However as tough as I am on them, I figure I've got my money's worth out of them.

One of them in particular I would like to have repaired. It is a Leatherman Core with the black finish that my son carried in Iraq. I wouldn't want it replaced because then it just wouldn't be the same. It would be one like the one he carried in Iraq.
__________________
Don't always trust the opinions of experts.
Psycho Dad is offline  
 

Tags
leatherman, warranty, work

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -8. The time now is 12:30 AM.

Tilted Forum Project

Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2024, vBulletin Solutions, Inc.
Search Engine Optimization by vBSEO 3.6.0 PL2
© 2002-2012 Tilted Forum Project

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47