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Old 05-03-2010, 12:13 PM   #1 (permalink)
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Location: Ft. Lauderdale, Floriduh
Leatherman Warranty Work

I had a Leatherman Supertool 200 for several years. A couple of weeks ago one of the tool locks broke. I sent it to the Leatherman company for repair. They have a 25 year warranty on their products. They didn't repair my 200, instead they sent me a brand new Supertool 300! Awesome customer service. The only cost to me was shipping the broken tool to them.

What's my point? I was just really surprised by their warranty policy.
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Old 05-03-2010, 12:58 PM   #2 (permalink)
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Some companies get it right.
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Old 05-03-2010, 01:09 PM   #3 (permalink)
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Location: Oregon
I'm not surprised at all, but then Leatherman is an Oregon company. Leatherman is a great company, and they make Oregon proud. The founder of Leatherman Tools, Tim Leatherman, is a graduate of Oregon State University (my alma mater).
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Old 05-03-2010, 01:11 PM   #4 (permalink)
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Leatherman is awesome like that. A few other companies are similar: Buck, Benchmade, and Surefire are like that as well. Sometimes its worth paying extra for good stuff.
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Old 05-03-2010, 02:35 PM   #5 (permalink)
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Honestly, I've just never experienced such good customer service. I almost threw the broken one away because it was unsafe to use. One side wouldn't lock, so blades/tools would flip 180 degrees back and forth. I'm glad I checked their website before I tossed it. I think Leathermans' warranty policy is much more than fair. I would have been happy to pay 20 bucks or so for repair work. They are obviously proud of their products, as well they should be. After dealing with companies like Comcast, it's quite nice to deal with a company like Leatherman.
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Old 05-03-2010, 03:32 PM   #6 (permalink)
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Location: Southern Illinois
I've taken a bunch of Craftsman hand tools back to Sears and walked out with a new one free of charge. Lifetime warranty is the shit.
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Old 05-03-2010, 04:34 PM   #7 (permalink)
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Quote:
Originally Posted by im2smrt4u View Post
Sometimes its worth paying extra for good stuff.
Totally agree. Problem is you never really know how good they are until something like this happens.

I just added Leatherman to my short mental list of great companies.
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Old 05-03-2010, 04:38 PM   #8 (permalink)
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Location: Florida
Well I'm certainly concerned less about quality of construction and service now, although I'm still quite frustrated that they decided to go proprietary instead of a true integrated hex bit driver. It's a shame because I really don't have a good multitool and between my bicycle and my computers a cheesy wiss-army knife and pocket full of screwdriver+bits doesn't really work >.<

Quote:
I'm not surprised at all, but then Leatherman is an Oregon company. Leatherman is a great company, and they make Oregon proud. The founder of Leatherman Tools, Tim Leatherman, is a graduate of Oregon State University (my alma mater).
They're still US owned and producing? That's rare.
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Old 05-03-2010, 05:34 PM   #9 (permalink)
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Quote:
Originally Posted by Shadowex3 View Post
They're still US owned and producing? That's rare.
You can go tour their factory in Portland, Oregon. I haven't done it, but now that I know, I will!

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Old 05-03-2010, 05:45 PM   #10 (permalink)
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Location: Ft. Lauderdale, Floriduh
[QUOTE=Shadowex3;2783791]Well I'm certainly concerned less about quality of construction and service now, although I'm still quite frustrated that they decided to go proprietary instead of a true integrated hex bit driver. It's a shame because I really don't have a good multitool and between my bicycle and my computers a cheesy wiss-army knife and pocket full of screwdriver+bits doesn't really work >.<


Well, buying a multi-tool is a personal decision. I bike a lot, too. I also work on computers pretty often. Will my new Supertool 300 help me with those things? Not much. But it will get used a lot. I don't think that there is a "perfect" multi-tool out there. But it's a "multi-tool." It's meant to be able to tackle a broad range of tasks. And it does it well.

Companies like Leatherman and Craftsmen/Sears who stand by by their products will get my money.
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Old 05-12-2010, 01:02 PM   #11 (permalink)
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Location: NJ, USA
I have a Leatherman Wave and I love it long time... For that matter someone mentioned Surefire, I have an A2 Aviator as well and that was also money well spent awesome flashlight that blows everyone who sees it away.
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Old 05-13-2010, 08:35 PM   #12 (permalink)
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Location: Some nucking fut house.
I have several of their tools. And nearly every one of them is damaged or worn in some way that it would qualify for replacement. However as tough as I am on them, I figure I've got my money's worth out of them.

One of them in particular I would like to have repaired. It is a Leatherman Core with the black finish that my son carried in Iraq. I wouldn't want it replaced because then it just wouldn't be the same. It would be one like the one he carried in Iraq.
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