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Old 07-30-2003, 09:19 AM   #1 (permalink)
I am the anomaly.
 
Location: Motown
Worst Restaurant Experiences

I've had a few bad ones .

Bennigan's, Chicago, IL: After eating half of my hamburger, I was starting to get full. So I took the bun off the rest of it, intending to just eat the meat. But I discovered half of an Equal packet (blue paper) mixed in with the toppings of the hamburger. WTF ?
Cafe Felix , Ann Arbor, MI: After eating half a sandwich, I discovered a rather big hair in the rest of the sandwich. I understand, these things happen so I wasn't too upset. Until I told the waiter. He asked me, with a straight face, "Would you like me to take it off for you, sir?" I think I was too shocked to respond as I wish I would have. I just said "No, I'd like you to take the sandwich away." He had the audacity to charge full price for the meal and made sure to include the gratuity so I would not pimp him. BASTARD !
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Old 07-30-2003, 09:40 AM   #2 (permalink)
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Location: One step closer to the padded cell...
any time the restaurant wants to include gratuity on the check, even if i plan on giving a decent amount, i tell them i like to keep my records accurate and tell them i need the gratuity taken off as that is clearly charity and deductible. then proceed to put the meal on plastic, and the gratuity in cash. NOTE: my friends and my sisters were both servers and I personally do NOT think that gratuity is charity, but 1) it usually makes them mad. 2)they usually need to get a manager to separate it in which case the manager is at least aware of it being added to the bill if not already.
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Old 07-30-2003, 10:07 AM   #3 (permalink)
Here
 
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Location: Denver City Denver
I've never really had a good experience.
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Old 07-30-2003, 10:20 AM   #4 (permalink)
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Location: Wisconsin, USA
I was the only customer at a Taco Bell for dinner one night. As two guys were doing the food, another was replacing a flourescent light tube above them. Yep, he dropped it! Smash! little pieces of glass all over the food prep station!

After the two guys shook off the glass, and brushed it off the counter they went back to building my food, looked up and saw me watching them and then decided that maybe they should close down that station and work elsewhere.

I asked for my money back of course.
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Old 07-30-2003, 10:27 AM   #5 (permalink)
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Location: South Ca'lina
Outback, Raleigh NC. My wife and I got SUCKY service. The server was slow in coming to our table, slow in getting us our drinks, slow in taking our order, and then the food took forever getting to us. He never came over to offer an explanation or more drinks or ANYTHING. And I had gotten the Outback Special and my wife had gotten a salad - not a complicated order. I tipped him NOTHING, and then complained to the manager on the way out. She went back in the kitchen to get an explanation, and proceeded to tell me that the kitchen was running slow due to new people, blah, blah, blah. Then she told me she wished that I wouldn't take it out on the server. I was like, WHAT???!!! My wife wrote a scathing email to Outback.com, and the very next day, the regional manager called me to apologize. The store manager (the top, top dog) called me next and told me to come back in, and he'd make it right. So, happy ending.
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Old 07-30-2003, 11:11 AM   #6 (permalink)
The GrandDaddy of them all!
 
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Location: Austin, TX
this time, i went to this italian place with my friend after a football game, and they sat us near the kitchen (towards the back where nobody was sitting). we werent dressed well, but we didnt deserve that far back.
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Old 07-30-2003, 12:14 PM   #7 (permalink)
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Location: Columbus, Ohio
My mother was at a Big Boy once and was getting really slow service, bad service, and then a mistake on the check. She asks to see a manager to get the check straightened out and the waitress goes "You wouldn't be doing this if I weren't black."

Roo!? (That's the best scooby doo impression I can do with text, sorry.) They get it straightened out and we spend the next month making fun of her. The end.
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Old 07-30-2003, 12:55 PM   #8 (permalink)
I run E.
 
Location: New York
How 'bout working in one for about 2 years?
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Old 07-30-2003, 01:25 PM   #9 (permalink)
Lost
 
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Location: One step closer to the padded cell...
i've never worked in a restaurant, but have worked in various movie theaters where i had to deal with 1000s of customers every weekend night, and 100s every weekday night. i know some of the things we would do was bs, but we only did it to customers that asked for it first. i've gone to restaurants for the first time, and i always cut the server the most slack cuz i know they are making least and doing the most, but i've had experiences where they would put me near the kitchen after i specifically asked not to. i've also had servers flat out refuse to remove something from my bill because it was cooked wrong and i never send anything back. maybe he thought he would get a lesser tip or something but that was inexcusable. but a side note, if the server doesn't do something that would warrant them getting fired, i won't stiff them. that's how they make their living. they don't even get min wage for the most part. anyway, that is my rambling. sorry for the long post
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Old 07-30-2003, 01:29 PM   #10 (permalink)
Psycho
 
Location: somewhere....
At a local and very well known place in Austin TX, the waitress asked us to watch her purse, and proceeded to enter the women's restroom which were seated near. After being in there for at least 10 minutes, she burst out exclaiming "Whoooweeee, THAT'S ONE BAD PUPPY!!!!!" then immediately asked if needed anything !!!! Seriously. This was so bad, that in hindsight, I tell it as a funny story !!!
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Old 07-30-2003, 02:03 PM   #11 (permalink)
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Quote:
Originally posted by The_Dude
this time, i went to this italian place with my friend after a football game, and they sat us near the kitchen (towards the back where nobody was sitting). we werent dressed well, but we didnt deserve that far back.
maybe it was because you weren't really Texan or Italian.
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Old 07-30-2003, 02:29 PM   #12 (permalink)
Insane
 
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We were at a Bickford's for breakfast when a very bad B.O. smell hit us. Another patron 2 tables over was the cause. I went to the waitress station to get my family moved to different table but as it was crowded some other poor saps got our original tire. It was kind of funny watching them try to eat while pretending all was OK.
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Old 07-30-2003, 02:31 PM   #13 (permalink)
Insane
 
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Just read my last post---shouldn't type after being awake for 36 hrs. w/o using spellcheck. Table is now spelled t-i-r-e.
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Old 07-30-2003, 03:25 PM   #14 (permalink)
Eccentric insomniac
 
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Location: North Carolina
A couple summers ago, I stayed in town for summer school and I stopped by the local diner (Mel's in Boone) one stormy night for a hamburger. Since I was alone I sat at the bar, where I could watch the cooks through the serving window and talk w/ the waitresses.

After I ordered my meal, I noticed that there was a stream of water leaking out of the ceiling and onto the serving counter (remember it's raining). The water was brown.

I continue to watch as the cook consistently places each and every order under that drip of water. The rest of the serving counter was clean and dry, but every single order went under the drip.

Then I notice that the water is dripping off the counter into the silverware tray. A couple moments later, a waitress picks up the tray, holds the silverware in, and dumps the water out. Then she gave me my silverware from the tray. Did I mention, the water was brown?

When my meal finally comes up, it too goes under the drip. When I complained, the waitress responded very reluctantly and kept trying to convince me that there was nothing wrong with the meal, and that it wasn't really dripped on, it just looked that way (there was brown water all over the plate).

Finally, I said suit yourself, but I am not paying for this meal. If you don't like it I will be happy to refer you to the 'health' department. Then I got up and walked out.

I have been avoiding that place ever since and telling all my friends not to go too.

It was really beyond belief how they could have such a complete lack of respect. Oh, I was the only one that could see all this since I was the only one at the bar, so most of the customers never knew what they were eating.
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Old 07-30-2003, 03:34 PM   #15 (permalink)
The GrandDaddy of them all!
 
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Location: Austin, TX
Quote:
Originally posted by Cynthetiq
maybe it was because you weren't really Texan or Italian.
my friend was a texan.

and we both had shirts from the reliant!
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Old 07-30-2003, 04:55 PM   #16 (permalink)
I am Winter Born
 
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Location: Alexandria, VA
Recently, my coworkers and I went to a hole-in-the-wall local place to eat. We sat down, ordered out food, and waited.. about 30 minutes later, the waitress came back to tell us that they were out of bread, so those of us who had ordered sandwiches would have to order something else.

So we did, and waited on our food to get made. Finally, we got our stuff. As one of my friends was just about done with his meal, he got a funny look on his face, reached into his mouth, and pulled out a twistee. We immediately went up and complained about the service (it takes 30 minutes to discover you have no bread and ask us to reorder?) and the food (the twistee), but they were assholes and only gave him half off his meal and ignored the rest of us.

We immediately vowed to never go there again and have since told the rest of the people at work about the experience.
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Old 07-30-2003, 05:24 PM   #17 (permalink)
Stonerific
 
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Location: Colorado
I was cleaning the bathrooms and a kid ran in and threw up all over the toilet.

That was fine. Until he came back in 15 minutes later and did it again when I got done cleaning.

Which also was fine. Until my manager yelled at me for finishing late.
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Old 07-30-2003, 11:45 PM   #18 (permalink)
Insane
 
Location: Illinois
My family and I recently went on a cruise, and as I was eating my salad one night, I came across a dead ladybug. The waiter offered to get me another salad, but I just didn't really care. I actually found it to be rather humorous.
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Old 07-31-2003, 06:51 AM   #19 (permalink)
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Location: Canada
My local Pizza Hut used to be a favorite of mine to take the kids and grab pizza dinner. I even wrote their customer service frachise rep a nice e-mail complimenting them on fine service and good food one day.

Since then however they have changed management/owners and the place has gone to shit. My last visit there was my last visit there.

I e-mailed back to the customer service, but the address bounced. Turns out the parent co. used to be called "Tricon" because they had "Pizza Hut", "Kentucky Fried Chicken, and "Taco Bell", but since then have aquired "A&W" and "Long John Silvers" so they changed company name to "Yum".

Their "Yum" website has no contact info for customer service, so I left a note (including my correspondence with customer service from before) and my problems with the local PH. I of course never heard back from them.

Just another small note in the vast wasteland of crappy franchise customer service. And companies wonder why customers are staying away ?? duh!
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Old 07-31-2003, 10:46 AM   #20 (permalink)
Psycho
 
We had a reservation for a party of 11 at a favorite restauarant of mine. When we got there the hostess seats us at the table and proceeds to hand us 4 menus. I ask where the rest of them are, and she says that's all they can spare at the moment. I can see a two-foot stack of menus on a table by the hostess podium, and I ask about those. She proceeds to tell me she needs those for other tables.

Every table in the place is packed. There is no way she's going to be seating that many people any time soon, so I ask her to please provide menus for everyone at the table. She refuses. After she's out of sight I actually go up and retrieve seven menus from the pile and hand them out at the table. One of the waitresses actually offers to help me hand them out. Hostess bitch sees the table with everyone looking at a menu, comes up and demands that we give all but four of them back!

I looked her square in the eye and said "How about we give you all 11 menus back, my friends and I find another restaurant to spend about $500 at, and you bring the owner out here to talk with me for a few minutes."

We kept the menus, but she actually had the gall to include a gratuity as part of our bill. I haven't been back since.
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Old 07-31-2003, 10:52 AM   #21 (permalink)
you can't see me
 
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Location: Illinois
I live in a sleepy little Midwestern town. A new "upscale" restaurant opened here last year. I wasn't really interested in going there, but I ended up going with my whole family when my sister came in town to visit. First of all, this place does not accept walk-ins, you have to have a reservation. I know people who have been turned away when the place was completely empty because they didn't have a reservation, which is ridiculous. Anyway, we went in and got our table for 10, there were 3 other tables in the restaurant including the owner's family. We waited for a while, and then when our waiter finally came by, the choices were basicly steak and seafood because many of the regular menu items were out. I'm allergic to seafood, so my choices were pretty slim. I ordered the special, which was a Jack Daniels' grilled sirloin with onions and mushrooms. When I ordered, I specifically asked our waiter if their chef tended to overcook or undercook the steaks. I asked because I am a cook and I know that if I err on a steak, it tends to be undercooking it. I do this because I can put the steak back on. If it is overcooked, I need a new steak. I don't do this on purpose, but sometimes it is difficult to tell on a thick steak. My point is, I understand that a steak isn't going to be exactly like you ordered it. I prefer my steaks medium well, but I will eat a medium steak, it doesn't bother me. I will not however, eat a burnt steak. So, if the chef tends to overcook things, I will order my steak medium. If the chef undercooks things, I will order it Medium well. Anyway, I asked how the chef cooked things and the waiter said (direct quotation) "Actually, he is right on, he cooks things perfectly." So I ordered my steak (the daily special) medium well. When my steak came, I cut into it and it was blood-red. Rare, maybe, maybe medium rare in a stretch, but definately not medium well. Usually, I don't send things back, but because of where I was and what the waiter had said, I called him over and asked them to put my steak back on the grill. He took it away, but then he came back and said that it must have been the lighting in the dining room, because in the kitchen, the steak was completely done, but that the chef was putting it back on the grill anyway. I couldn't believe it because I'm not an idiot and I can tell when a steak is done or not when it is cut into. Furthermore, other people at the table saw the steak and agreed that it was done. Besides, if the steak was done, why would they put it back on the grill. Essentially, he was telling me I was stupid and they were humoring me. Amazingly, they must have switched out the lightbulbs in the dining room while they put my steak back on, because when it came back, while still not done, my steak was much closer to medium well. My wife never got her potato, neither did my brother in law. When they brought the dessert tray by to show us the choices, more than half of them were out. We were there nearly 4 hours (remember, only 3 other tables in the whole place) and I only got one drink refill the entire time I was there. Unfortunately, I was unable to express my displeasure with the service because they added a gratuity to the check, even though we all had separate checks.
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Old 07-31-2003, 08:24 PM   #22 (permalink)
Post-modernism meets Individualism AKA the Clash
 
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Location: oregon
i've had to wait for what seemed like 30+ minutes just for them to finally get around to ordering our food at a little vegan restaurant. the little waitresses would prance around by us, in the corner of the room, cleaning up tables and bussing shit.. and people that came in later than we did got their orders first...
grrrrrrr. that's happened twice the both times i've been there. and at the same table too.


also, at an IHOP around town. it was a sunday lunch hour. so i'm sure a lot of the churchgoers were there. we weren't exactly dressed nice but we weren't exactly dressed BAD. yet we still stood out a little ya know? it seemed like right away we were looked down on or something and we just got terrible service and the food was crappy. :P
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Old 07-31-2003, 11:13 PM   #23 (permalink)
big damn hero
 
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Quote:
Originally posted by eyeronic
How 'bout working in one for about 2 years?

No shit.

I worked in one for 5 years during my teens/early 20s.

I would rather dig ditches ankle deep in sewage without shoes than get stuck working in a restaurant again.
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Old 07-31-2003, 11:27 PM   #24 (permalink)
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I worked at a restaurant. If i was a customer, I wouldn't have wanted to deal with me.
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Old 08-01-2003, 04:38 AM   #25 (permalink)
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www.stainedapron.com. Waiters ranting about customers. They really have a shitty job...
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Old 08-01-2003, 12:37 PM   #26 (permalink)
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Last year, my girlfriend and I went out for my birthday in downtown Chicago. We go to a well-known steak place that features wood grills and ovens. We had a reservation for 7 and showed up at 6:50.

I should have known that it would be a problem when there was a bus parked out front. I generally have a pretty high tolerance for waiters/waitresses and hostesses because I know that it can be a really tough job. We checked in at the front desk, and the woman said "it looks bad, but it shouldn't be more than 10 minutes before we can seat you" and hands me one of those light-up pagers. Fine, we can have a drink at the bar. We muscle our way in and actually manage to find a couple of stools. 2 vodka tonics later, I'm checking my watch and seeing that 25 minutes has passed since we hit the bar. The pager is sitting silent in front of us.

5 minutes later, after convincing the girlfriend that it's ok to say something, I hit the hostess stand again. If anything the place is more crowded now, and I'm starting to worry. I put the happy face on, though, and ask how much longer it will be. They look at the pager and say "oh, we already called you". No, the thing never went off, but fine, get me seated. The manager is standing right beside her as she says "I'm really sorry, sir. The batteries must be low. Here's a new one. We'll have a table for you in 5 minutes."

I head back to the bar and settle up with the bartender. The pager is in site at all times. It takes me about 10 minutes to pay the tab, and we head back up the hostess station. Another 15 minutes goes by, making it almost an hour since we walked in the door. As I stand there, the hostess looks me directly in the eye no less than 10 times and looks down at her book. The pager is sitting on a shelf between the girlfriend and I and it still doesn't go off.

After the aforementioned 15 minutes, I head to the podium again. Third trip and I'm not a happy camper. The manager has disapeared by now, but I ask to talk to him. The hostess asks why and I said that we'd been waiting an hour, I'd been promised twice that I would be seated quickly, and that it was now an hour AFTER our reservation. She got huffy and told me that she had paged us TWICE in the last 10 minutes. I handed her the pager and said that it must be broken, but fine, let's eat. She'd already given the table away. Now I'm pissed.

I tell her that's unacceptable and raise my voice about seeing the manager. He trots over and asks what the problem is. I tell him about the reservation and point out the time. He apologizes, grabs a couple of menus and looks at the seating chart. We end up at a very nice booth. He writes something on our check, apologizes again and waives the server over. I'm placated.

We hear the specials and order a nice bottle of wine ($60+). After the waiter leaves, my curiosity gets the better of me, and I sneak a peak at the check, which is still sitting on the edge of the table. It says "comp desert and appetizer". I start feeling pretty good about myself and the manager.

Dinner comes, and my steak is overdone and her salmon is underdone, but not too badly. One of the sides comes out 10 minutes after the rest of the meal and only after we remind the waiter. I start grumbling again but hold my tongue. Desert is very good.

The check comes, and it's all wrong. They've billed us twice for the wine AND THE DESERT. I point it out and say something about the manager telling us the desert was comped. The waiter says that he doesn't know anything about that but fixes the bill. We are waiting for revised bill when the hostess (same one) comes over and asks us if we can wait over by the podium since she really needs the table (it's 10:30 pm and the place is still packed). This was my breaking point.

I very quickly said, "F*ck no. Get us our bill so that we can get the f*ck out of this sh*thole. We're never coming back to this place again." The hostess and my girlfriend turned just about matching shades of red. The hostess stomps off and I get kicked under the table. We finally get the bill, desert and gratuity already included. I take a walk with it up to the manager, who's talking to the hostess. I interrupt them, and tell him how poor my experience has been, that everything was screwed up beyond belief. He starts apologizing about busy nights and tourists. I pull out my wallet, pay the exact amount due after taxes and tell him to shove it.

In the end it actually being a very satisfying experience. It's not real often that I can blow up like that and not have to worry about it coming back to bite me.
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Old 08-01-2003, 12:39 PM   #27 (permalink)
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A friend of mine sent this last week. He didn't write it either, but it's funny enough to include.

Funniest damn thing that has ever happened to me. A couple of weeks ago we decided to cruise out to Ryan's Steakhouse for dinner. It was a Wednesday night which means that macaroni and beef was on the hot bar, indeed the only night of the week that it is served. Wednesday night is also kid's night at Ryan's, complete with Dizzy the Clown wandering from table to table entertaining the little bastards. It may seem that the events about to be told have little connection to those two circumstances, but all will be clear in a moment.

We went through the line and placed our orders for the all-you-can-eat hot bar then sat down as far away from the front of the restaurant as possible in order to keep the density of kids down a bit. Then I started my move to the hot bar. Plate after plate of macaroni and beef were consumed that evening, I tell you - in all, four heaping plates of the pseudo-Italian ambrosia were shoved into my belly. I was sated. Perhaps a bit too much, however.

I had not really been feeling well all day, what with a bit of gas and such. By the time I had eaten four overwhelmed plates of food, I was in real trouble. There was so much pressure on my diaphragm that I was having trouble breathing. At the same time, the downward pressure was building. At first I thought it was only gas, which could have been passed in batches right at the table without too much concern.

Unfortunately, that was not to be. After a minute or so it was clear that I was dealing with explosive diarrhea. It's amazing how grease can make its way through your intestines far faster than the food which spawned the grease to begin with, but I digress... I got up from the table and made my way to the bathroom. Upon entering, I saw two sinks immediately inside the door, two urinals just to the right of the sinks, and two toilet stalls against the back wall. One of them was a handicapped bathroom. Now, normally I would have gone to the handicapped stall since I like to stretch out a bit when I take a good shit. But in this case, the door lock was broken and the only thing I hate worse than my wife telling me to stop cutting my toenails with a pair of diagonal wire-cutters is having someone walk in on me while I am taking a shit.

I went to the normal stall. In retrospect, I probably should have gone to the large, handicapped stall even though the door would not lock because that bit of time lost in making the stall switch proved to be a bit too long under the circumstances. By the time I had walked into the regular stall, the pressure on my ass was reaching Biblical portions. I began "The Move."

For those women who may be reading this, let me take a moment to explain "The Move." Men know exactly what their bowels are up to at any given second. And when the time comes to empty the cache, a sequence of physiological events occur that can not be stopped under any circumstances. There is a move men make that involves simultaneously approaching the toilet, beginning the body turn to position ones ass toward said toilet, hooking ones fingers into ones waistline, and pulling down the pants while beginning the squat at the same time. It is a very fluid motion that, when performed properly, results in the flawless expulsion of shit at the exact same second that one’s ass is properly placed on the toilet seat. Done properly, it even assures that the choad is properly inserted into the front rim of the toilet in the event that the piss stream lets loose at the same time; it is truly a picture of coordination rivaling that of a skilled ballet dancer.


I was about halfway into "The Move" when I looked down at the floor and saw a pile of vomit that had been previously expelled by one of those little bastards attending kids night. It was mounded up in the corner so I did not notice it when I had first walked into the stall. Normally, I would not have been bothered by such a thing, but I had eaten so much and the pressure upward was so intense, that I hit a rarely experienced gag reflex. And once that reflex started, combined with the intense pressure upward caused by the bloated stomach, four plates of macaroni and beef started coming up for a rematch.

What happened next was so quick that the exact sequence of events is a bit fuzzy, but I will try to reconstruct them as best I can. In that moment of impending projectile vomiting, my attention was diverted from the goings-on at the other end. To put a freeze frame on the situation, I was half crouched down to the toilet, pants pulled down to my knees, with a load of vomit coming up my esophagus.

Now, most of you know that vomiting takes precedence over shit no matter what is about to come slamming out of your ass. It is apparently an evolutionary thing since shitting will not kill you, but vomiting takes a presence of mind to accomplish so that you do not aspirate any food into the bronchial tubes and perhaps choke to death. My attention was thus diverted. At that very split second, my ass exploded in what can only be described as a wake...you know, as in a newspaper headline along the lines of "30,000 Killed In Wake of Typhoon Fifi" or something similar. In what seemed to be most suitably measured in cubic feet, an enormous plug of shit the consistency of thick mud with embedded pockets of greasy liquid came flying out of my ass.

But remember, I was only halfway down on the toilet at that moment. The shit wave was of such force, and of just such an angle in relation to the back curve of the toilet seat, that it ricocheted off the back of the seat and slammed into the wall - at an angle of incidence equal to the angle at which it initially hit the toilet seat. Then I sat down. Recall that when that event occurred, I was already halfway to sitting anyway and had actually reached the point of no return. I have always considered myself as relatively stable gravitationally, but when you get beyond a certain point, you're going down no matter how limber you may be. Needless to say, the shit wave, though of considerable force, was not so sufficient so as to completely glance off the toilet seat and deposit itself on the walls - unlike what you would see when hitting a puddle with a high-pressure water hose; even though you throw water at the puddle, the puddle gets moved and no water is left to re-form a puddle. There was a significant amount of shit remaining on about one-third of the seat rim which I had now just collapsed upon.

Now, back to the vomit...

While all the shitting was going on, the vomit was still on its way up. By the time I had actually collapsed on the toilet, my mouth had filled up with a goodly portion of the macaroni and beef I had just consumed. OK, so what does the human body instinctively do when vomiting? One bends over. So I bent over. I was still sitting on the toilet, though. Therefore, bending over resulted in me placing my head above my now slightly-opened legs, positioned in between my knees and waist. Also directly above my pants which were now pulled down to a point just midway between my knees and my ankles. Oh, did I mention that I was wearing not just pants, but sweatpants with elastic on the ankles. In one mighty push, some three pounds of macaroni and beef, two or three Cokes, and a couple of Big, Fat Yeast Rolls were deposited in my pants...on the inside...with no ready exit at the bottom down by my feet. In the next several seconds, there were a handful of farts, a couple of turds, and the event ended. Yet I was now sitting there with my pants full of vomit, my back covered in shit that had bounced off the toilet, spattered on three ceramic-tiled walls to a height of about five feet, and still had enough force to come back at me, covering the back of my shirt with droplets of liquid shit. All while thick shit was spread all over my ass in a ring curiously in the shape of a toilet seat.

And there was no fucking toilet paper. What could I do but laugh. I must have sounded like a complete maniac to the guy who then wandered into the bathroom. He actually asked if I was OK since I was laughing so hard I must have sounded like I was crying hysterically. I calmed down just enough to ask him if he would get the manager. And told him to have the manager bring some toilet paper. When the manager walked in, he brought the toilet paper with him, but in no way was prepared for what happened next. I simply told him that there was no way I was going to explain what was happening in the stall, but that I needed several wet towels and I needed him to go ask my wife to come help me. I told him where we were sitting and he left. At that point, I think he was probably assuming that I had pissed just a bit in my pants or something similarly benign.

About two minutes later, my wife came into the bathroom not knowing what was wrong and with a certain amount of worry in her voice. I explained to her (still laughing and having trouble getting out words) that I had a slight accident and needed her help. Knowing that I had experienced some close calls in the past, she probably assumed that I had laid down a small turd or something and just needed to bring the car around so we could bolt immediately. Until I asked her, I'm sure she had no idea that she was about to go across the street and purchase me new underwear, new socks, new pants, a new shirt, and (by that time due to considerable leakage around the elastic ankles thingies) new sneakers. And she then started to laugh herself since I was still laughing. She began to ask for an explanation as to what had happened when I promised her that I would tell her later, but that I just needed to handle damage control for the time being. She left.

The manager then came back in with a half-dozen wet towels and a few dry ones. I asked him to also bring a mop and bucket upon which he assured me that they would clean up anything that needed to be cleaned. Without giving him specific details, I explained that what was going on in that stall that night was far in excess of what I would expect anyone to deal with, what with most of the folks working at Ryan's making minimum wage of just slightly above. At that moment, I think it dawned on him exactly the gravity of the situation. Then that manager went so far above the call of duty that I will be eternally grateful for his actions. He hooked up a hose. Fortunately, commercial bathrooms are constructed with tile walls and tile floors and have a drain in the middle of the room in order to make clean up easy. Fortunately, I was in a commercial bathroom. He hooked up the hose to the spigot located under the sink as I began cleaning myself up with the wet towels.

Just as I was finishing, my wife got back with the new clothes and passed them into the stall, whereupon I stuffed the previously worn clothing into the plastic bag that came from the store, handing the bag to my wife. I finished cleaning myself off and carefully put on my new clothes, still stuck in the stall since I figured that it would be in bad taste to go out of the stall to get redressed, in the event I happened to be standing there naked and some little bastard kid walked in. At that point, I had only made a mess; I had not yet committed a felony and intended to keep it that way.

When I finished getting dressed, I picked up the hose and cleaned up the entire stall, washing down the remains toward the drain in the center of the room. I put down the hose and walked out of the bathroom. I had intended to go to the manager and thank him for all he had done, but when I walked out, three of the management staff were there to greet me with a standing ovation. I started laughing so hard that I thought I was going to throw up again, but managed to scurry out to the car where my wife was now waiting to pick me up by the front door.

The upshot of all this is that I strongly recommend eating dinner at Ryan's Steak House. They have, by far, the nicest management staff of any restaurant in which I have eaten.
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The_Jazz is offline  
Old 08-01-2003, 05:00 PM   #28 (permalink)
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Location: The Kitchen
I heard of a similar story when I was working at a Red Lobster. On New Year's Eve, an elderly couple was eating when something similar happened to the husband. The manager was eventually notified of the situation (described with shocking similarity to the one above). However, the manager decided to assign the dishwasher the unenviable task of cleaning up. The dishwasher, an incredibly hard working man by the name of Abdullah didn't even flinch when he saw what he was up against, he just grabbed his mop and went to town.

The elderly man was quietly escorted through the back door wearing a pair of rain pants which we used on rainy nights when we'd send someone with an umbrella to customer's cars to walk them into the restaurant.

Abdullah has never had to work a holiday ever again, and earned complete control over the shifts he works, something that's nearly impossible to do in a restaurant.
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Old 08-01-2003, 05:43 PM   #29 (permalink)
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I went to pizza hut in this small town one time. I got my own small pizza because the rest of the party was getting a Chicken pizza and I just believe the two shouldn't mix. After two hours of waiting for our food we called the waitress over to the table. She then discovered that she never put in out ticket. So 30 minutes later she birngs thier pizza and not mine. So we ask her and she looks puzzled, she goes in the back and brings out the most burnt pizza I have ever seen in my life. I actually ate bits and pieces that were still edable. After we leave, and we don't leave a tip mind you, our waitress says loud enough for the eintire restaurant to hear her "Asshole!!"
ERRRR
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Old 08-01-2003, 06:15 PM   #30 (permalink)
Tilted
 
Didn't really bother me, but today there was a gnat in my iced tea. Worst experience I can really think of though.
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Old 08-01-2003, 10:10 PM   #31 (permalink)
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have had pretty good luck lately. Nothing really beats having the waitress bring you food with a cigarette between her fingers. You just know if you say anything you'll get an ash in you food and a "Kiss my grits"
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Old 08-02-2003, 05:45 AM   #32 (permalink)
Psycho
 
Location: London
About a year ago I found a moth(cooked) stuck to the bottom of my pizza. Not pleasant.
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Old 08-02-2003, 08:50 AM   #33 (permalink)
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Location: Massachusetts, USA
Quote:
Originally posted by punkgrl1984
I went to pizza hut in this small town one time. I got my own small pizza because the rest of the party was getting a Chicken pizza and I just believe the two shouldn't mix. After two hours of waiting for our food we called the waitress over to the table. She then discovered that she never put in out ticket.
At that point, y'all should have walked.
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Old 08-02-2003, 05:45 PM   #34 (permalink)
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I found a bumblebee in my salad at Wendy's once. I laughed my ass off, it was hilarious.
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Old 08-02-2003, 06:30 PM   #35 (permalink)
Upright
 
Location: St Louis
Normally I don't post much but after reading some of the above I have to say yes, a lot of the above can and does happen at some point in nearly every restaurant. I have been in the business for 17 years owning and amanging restaurants. No matter how hard you teach and train your staff each day, some employees really don't care about having pride in themselves or their jobs. In fact in todays culture, it's more of a "lets see what I can get away with" with some employees. Those are the ones who cause the problems that are mentioned above.

Do you really think that a major restaurant company wants to see their name attatched to a story like the ones above? Not really, but the reality of the situation is the labor market is extremely tough to find good employees. Working in a restaurant these days is on the lower rung of the job ladder and it is unbelievably hard to find employees or managers that have the proffessional attitude, work ethic or just plain care that was in the industry just 10 years ago.

I deal with employees every day. I'm the guy who will do anything I can for my guests. I don't want guests to leave unhappy and 'll do anything I can to take care of you if there is a problem. If a manager is any good at all, they want you to let them know so they can fix it for you. Sometime though, a server does not want to get in trouble and won't tell me about the problem. So if I don't know about it i can't fix it. Take it from me, Let the manager know if you have a problem. If you are nice you'll get anything you want. If you are a jerk, well, in my restaurant you get what you want.....You get the picture

I also have to deal with scammers-the ones looking for a free meal-or much worse-a cash payoff by setting us up by finding something that could not have gotten in their food unless it was placed there by the guest, etc. Remember the lady who sued over hot coffeee??? It's supposed to be hot. Maybe she would sue if it was cold. Or the lawsuits against the fast food giants for making people fat? Come on now, you really did not have to eat 3 big macs at once did you? It is incredible what goes on in a restaurant.

One more thing-I have found that generally the guest with the smallest problem complains the loudest. the guest who has the biggest problem, complains the least. It's amazing what people complain about.

How about stories from people who work in a restaurant?????
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Old 08-02-2003, 06:46 PM   #36 (permalink)
Junkie
 
Location: The Kitchen
I've got a decent one from my Red Lobster days. I was cooking one night, and a woman at a table ordered grilled trout. No big deal, I grill the trout and ship it off. About 10 minutes later, the waitress comes back with the trout and says to me bluntly "this is salmon". I take a moment to take a deep breath and tell her "no it's not, it's the exact same trout I inspected this morning and cut 3 hours ago, we don't even have any salmon." the waitress snaps back at me "the woman who ordered it is a real chef, she says it's not trout." I snatch the plate back from her, throw the half eaten trout away and put a new piece of trout on the grill. Food goes out, and comes back in again, the waitress is furious now, she says it's not trout again. I grab the plate, find the kitchen manager and ask him "what kind of fish is this?" he says trout, I then fill him in on how this woman had wasted two servings of grilled trout, which is what she ordered. The manager took the plate and spoke with the customer, I think she took the meal, cause I didn't have to make her anything else.

Makes me glad I can kick people out for being assholes where I work now.
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Old 08-02-2003, 08:09 PM   #37 (permalink)
Insane
 
Mr Scorcex's Avatar
 
Location: Colorado
I work in a restuarant, usually as a dishwasher though I do some other things. Though what really bugs me is when the bartender makes me go get her beer when I'm up to my eyes in dishes and there are three other workers not doing anything. And customers who order stuff thats not on the menu. That tends to get annoying.
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Old 08-02-2003, 08:17 PM   #38 (permalink)
Crazy
 
Location: MN
Was at a restaraunt with a very large group includeing my parents...it was a fancy yacht club, well at least it had been before we went there and found it had burned down and there was only a small building rebuilt on the site. Well they said they had the same food so proceeded to get tables and order food...after an hour or so we got our orders in, after they told us they were out of just about everything...the staff began to make it more and more apparent that they did not want to help us as the night went on...slowly our food started to come out...but from the first order until the last order hit the table it was about 1 1/2 hours. Everyone was so pissed we just up and left...later that night we were hanging out at our hotel room when a cop pulled up and asked my parents and their friends to come out and have a word with them...turns out one of the groups had actually paid and used a check, which was used to track them to their hotel....Officer Tom was rather nice and simply made them pay the bill...so if this is a less to all of us..dine and dash is the best game in the world.
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Old 08-02-2003, 08:21 PM   #39 (permalink)
Banned
 
Waited an hour for my meal, it was a drop down order too!
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Old 08-02-2003, 08:29 PM   #40 (permalink)
Crazy
 
One I was dining at a rather nice, waiters-in-ties, swiss-themed restaurant. I can't remember what I ordered, but Inside the dish were the actual cooking instructions. The label was about the size, shape, and taste of a mattress tag.
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