Tilted Forum Project Discussion Community  

Go Back   Tilted Forum Project Discussion Community > Chatter > General Discussion


 
 
LinkBack Thread Tools
Old 02-10-2004, 05:51 PM   #1 (permalink)
An embarrassment to myself and those around me...
 
VitaminH's Avatar
 
Location: Pants
Question for someone in the know about financial law perhaps?

So here's the story. This past summer I made a purchase from Bestbuy.com and opted for in-store pickup. To anyone who has done this, you make the purchase online with a debit/credit card and choose a store you would like to pick up the item at, and they email you when it is ready to be picked up. So I ordered an item, and watched my email and my on-line banking, in about a day the card transaction had gone through on my debit card, and the next day I recieved an email saying the item was ready. In my excitment I went to the store that evening and picked it up(only about a 20 min drive, and I wanted my toy).

When I got there I went to the servvice desk and got my item. The girl there fiddled with the computer for awhile, walked off, talked to someone, disappeared and came back with my box, she then said that best buy was in the process of re-vamping their website and she couldn't check it out via the computer, so would I just sign this form and I'd be all set. I said sure no problem, and filled out the form. She then ran my debit card on one of those old-school devices that slide over the card with a loud CHA CHUNK and makes an imprint of the card on the slip. Handed me the box and said I was set.

On my way out I realized I never got a recipt, but didn't think much of it since their computers were down, I figured that was why. So that was that, or so I thought. About a week later I was short on cash and stopped at my bank's ATM, I got some money and looked at my balance, it was to high, to high in the amount of the item I had just purchased a week past. I got home from my excurions that evening and got online to check my bank, and ba-da-bing it says BEST BUY.COM REFUND and the amount in my checking. I was taken aback, since the item was sitting not 5 feet from me. I checked my email and there were several "pickup reminders" in there saying I needed to pickup my item, all dated AFTER I had indeed picked it up. Then one final one saying since I had indeed never picked up my item the amount had been refunded. I was shocked, and didn't know what to do. I told my father, who said it was probably just a hangup in the paperwork and leave the money be and it would probably dissappear in a few days again once they caught it. I had been thinking the same so I let it go. Days, weeks, and now months have passed, that debit card has since expired (got a new one with the same number, different expo date) and still the money remains.

So my question is, is the money now 'mine'? Is there some law that if they don't charge me for it for so long then it's over? Or have I technically stolen this item? I'm an honest guy here and I have no foul intentions, but I was afraid to call technical support at best buy on this as I didn't want to end up being charged twice, once by support and once again once the store figured it out.

Any advice?

Pardon the long post, and a cookie for whoever reads the whole thing
__________________
"Glory is fleeting, but obscurity is forever."
- Napoleon Bonaparte
VitaminH is offline  
Old 02-10-2004, 05:59 PM   #2 (permalink)
Insane
 
I'll take an Oreo please I think it's in your best interest to be honest and report the mistake. Surely they will find out, fix the problem and collect on it. If I were you, to save on paying twice, drive to the store instead of calling tech support.
__________________
The Programmers' Cheer
Shift to the left, shift to the right!
Pop up, push down, byte, byte, byte!
ladyadmin is offline  
Old 02-10-2004, 06:20 PM   #3 (permalink)
An embarrassment to myself and those around me...
 
VitaminH's Avatar
 
Location: Pants
Well, the problem now being while the store then was only 20 min, it's not about 3 hours and 20 min, since I've since moved. Also I'll mention that this mostly went down in June, approaching 8 months ago...
__________________
"Glory is fleeting, but obscurity is forever."
- Napoleon Bonaparte
VitaminH is offline  
Old 02-10-2004, 06:37 PM   #4 (permalink)
Addict
 
Location: Amish-land, PA
I believe that the statute of limitations on financial transactions of this matter are 6 months (someone correct me if I'm wrong...it's been forever since my college business law courses), which means that they cannot go after you now.

Most likely, it seems that there is no paperwork transaction of you picking up your item. This means
a) they lost the paper that you signed
b) it never went through the system, and is sitting hidden in some file somewhere.

I would most likely go with letter b.


Your course of action really should depend on the cost of the item. How much/what was it? If it's something relatively cheap (say, under $150), then it's unlikely that BestBuy would pursue the matter EVEN IF they found your transaction. However, if it was expensive (like a computer or camcorder), then it's more likely that they'll track you down.

What I would do - ignore it. It's not your fault that they didn't charge you. You really have no liability here.

If you're really scared - call corporate headquarters...NOT the store that you picked it up at. The store has nothing to do with this.



On a separate note, did you all realize that BestBuy loses about $400 on every single laptop computer that they sell? Apparently, laptops cost a lot more than they tell us they do (this comes from a friend of mine that used to be an associate at BestBuy).
__________________
"I've made only one mistake in my life. But I made it over and over and over. That was saying 'yes' when I meant 'no'. Forgive me."
TM875 is offline  
Old 02-10-2004, 07:07 PM   #5 (permalink)
An embarrassment to myself and those around me...
 
VitaminH's Avatar
 
Location: Pants
The item was only a little over $50, which was why I didn't call someone immediatly to report it. If it had been something expensive I would have been considerably more worried and looking into it more, as I don't want to end up getting angry letters from lawyers or anything
__________________
"Glory is fleeting, but obscurity is forever."
- Napoleon Bonaparte
VitaminH is offline  
Old 02-10-2004, 07:08 PM   #6 (permalink)
Is In Love
 
Averett's Avatar
 
Location: I'm workin' on it
Best Buy is evil. My advice is to never ever shop there again.
__________________
Absence is to love what wind is to fire. It extinguishes the small, it enkindles the great.
Averett is offline  
Old 02-11-2004, 10:47 AM   #7 (permalink)
Transfer Agent
 
troit's Avatar
 
Location: NYC
Enjoy the extra "cushion" in your account... Just be prepared to pay it back if they come looking for it.
__________________
I've yet to dephile myself...
troit is offline  
 

Tags
financial, law, question

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -8. The time now is 11:59 AM.

Tilted Forum Project

Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2022, vBulletin Solutions, Inc.
Search Engine Optimization by vBSEO 3.6.0 PL2
© 2002-2012 Tilted Forum Project

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220 221 222 223 224 225 226 227 228 229 230 231 232 233 234 235 236 237 238 239 240 241 242 243 244 245 246 247 248 249 250 251 252 253 254 255 256 257 258 259 260 261 262 263 264 265 266 267 268 269 270 271 272 273 274 275 276 277 278 279 280 281 282 283 284 285 286 287 288 289 290 291 292 293 294 295 296 297 298 299 300 301 302 303 304 305 306 307 308 309 310 311 312 313 314 315 316 317 318 319 320 321 322 323 324 325 326 327 328 329 330 331 332 333 334 335 336 337 338 339 340 341 342 343 344 345 346 347 348 349 350 351 352 353 354 355 356 357 358 359 360