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Old 04-17-2006, 05:47 PM   #1 (permalink)
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iPod problem, please help

Hi all. My 4GB iPod mini has freaked out. It shows no songs under "music" but in the "About" field I show only 109 MB free. iTunes says I have to do a factory reset because it can't see the iPod. How can I do a factory reset? I've tried the center button/menu reset. Help!!!
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Old 04-17-2006, 07:15 PM   #2 (permalink)
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http://docs.info.apple.com/article.html?artnum=60983
Quote:
How to restore iPod for Macintosh

This procedure assumes that the iPod preferences are in their default condition, which means iTunes automatically opens whenever you connect iPod to your Mac with a cable. You can restore a Mac with USB if it is running 10.3.4 and your iPod has a dock connector. When restoring some iPod models with USB you will have to disconnect the iPod from the computer and attach it to the iPod AC Adapter to finish the restore (a graphic of a plug on the iPod will indicate if you have to do this). Some iPod models connecting via USB, including iPod mini (Second Generation) and iPod nano, do not need to be connected to the AC power adapter.

Warning: The restore process cannot be undone. All of your songs and files will be deleted. Always make a backup of your important data.

1. Open the iPod Software Updater application. It's in the Utilities folder, which is in your Applications folder. Open the iPod Updater showing the most recent date in the filename.
2. Connect your iPod to your Mac.
3. When it becomes available, click Restore. An alert box appears to confirm you want to restore iPod.
4. A dialogue box will appear prompting you to enter an adminstrator's name and password.
5. A progress bar appears on the computer screen.
6. When the restore process on the computer has finished, close the iPod Updater and look at the screen on the iPod.
* If you see an image of a wall power plug, connect your iPod to the AC adapter that came with it and plug it into a wall outlet and wait for the restore to complete.
* If you see a progress bar underneath the Apple logo, leave the iPod connected to the computer.
* If you had to put iPod into Disk Mode before restoring, the iPod screen may display "OK to Disconnect" and you may need to reset iPod.
7. After the restore is complete and the iPod is connected to the computer, the iTunes Setup Assistant window will appear asking you to name your iPod and choose your syncing preferences similar to when you connected your iPod for the first time.

iPod has been restored to factory settings and updated with the music and playlists in your iTunes music library.
I really hope you have your music backed up.
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Old 04-18-2006, 06:39 AM   #3 (permalink)
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Quote:
Originally Posted by willravel
I really hope you have your music backed up.
If you haven't backed up your music, you *might* be able to use other software to get the music back onto a hard drive first. Let us know what OS you have if you have this need. Also, the forums at ilounge.com could be of help if this gets delicate.
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Old 04-22-2006, 04:59 PM   #4 (permalink)
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Location: Ft. Lauderdale, Floriduh
XP Pro SP2. All tunes are backed up. But I don't understand your instructions. Please help.
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Old 04-22-2006, 05:28 PM   #5 (permalink)
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Location: Ft. Lauderdale, Floriduh
Right now my iPod mini is a paper weight. Please help.
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Old 04-22-2006, 05:47 PM   #6 (permalink)
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Go here

I'm sure you will get the help ypu need there.
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Old 04-22-2006, 11:27 PM   #7 (permalink)
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just download the ipod updater software, install it, connect the ipod and click factory reset, its like a 2 choice menu..restore or update firmware. after that fireup itunes and resync.
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Old 04-23-2006, 08:49 PM   #8 (permalink)
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While the iPod is hooked up to the computer you can push the menu and center button and hold it for like 6 seconds and that will reset it, I hope that helps.

It did mine...
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Old 04-25-2006, 03:02 AM   #9 (permalink)
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When I try to launch the updater, I get asked if I want to uninstall the updater. Very frustrating.
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Old 04-28-2006, 04:26 PM   #10 (permalink)
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Location: Ft. Lauderdale, Floriduh
Hi all, I had to run updater on another computer. Now all is well. Do Not Disconnect Your iPod Without Killing It It Windows First.
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Old 04-30-2006, 07:59 PM   #11 (permalink)
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Quote:
Originally Posted by Wyodiver33
Hi all, I had to run updater on another computer. Now all is well. Do Not Disconnect Your iPod Without Killing It It Windows First.

That should be a given shouldn't it? I mean the screen flashes DO NOT DISCONNECT and all?


Yeah the PC was probably writing some data to the pod when you pulled the plug and something went and got itself corrupted. Good thing you had it backed up.
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