Verizon fios - Tilted Forum Project Discussion Community

Xazy · 02-15-2008, 07:10 AM

Well our building sometime in the near future will be wired with FIOS, and I am excited about it. We currently have 2 cable options in our building RCN & Time Warner cable. RCN I like when I had them, but when my internet went down the only way it went back up was when I switched to Time Warner (their customer service in rcn sucked).

I am just wondering if anyone else has it, and what their experience with FIOS has been. And what type of upload speed you realistically been getting (yes I know this will vary from location to location).

LoganSnake · 02-15-2008, 07:58 AM

I can't wait until FIOS is available in my county. I'm switching from Comcast as soon as it is.

Shauk · 02-15-2008, 08:19 AM

verizon has been hiring people for thier fios movement here in the Seattle area. I'm hearing a lot of hype inside my industry for it. I just hope the service is foolproof or people who sign a contract with verizon will be suffering the incompetence that I'd been met with in my short time dealing with them as a service partner.

Fotzlid · 02-15-2008, 10:05 AM

I'm interested in FIOS too but I think I'll wait awhile till some of the growing pains are over.

Quote:

I just hope the service is foolproof or people who sign a contract with verizon will be suffering the incompetence that I'd been met with in my short time dealing with them as a service partner.

I've heard negative things about their customer service from a few other people as well.

Shauk · 02-15-2008, 11:01 AM

yeah I can't get into too many details but we work with both qwest and verizon infrastructures. qwest knows what they are doing, the worst thing they've done is a simple paperwork toggle, and by paperwork I mean online forms, which are easily corrected.

verizon on the other hand, they had a service outage for one of their relays and they just kept responding to all the trouble tickets with upgrade offers instead of actually fixing the issue. Seriously, they want me to go through the process of ordering a new modem (100$ out of the customers pocket) for the customer affected by the outage as if that will make their relay come up all of a sudden.

this is their top level tech support tier I'm working with?

02-15-2008, 07:10 AM	#1 (permalink)
Xazy People in masks cannot be trusted Location: NYC	Verizon fios Well our building sometime in the near future will be wired with FIOS, and I am excited about it. We currently have 2 cable options in our building RCN & Time Warner cable. RCN I like when I had them, but when my internet went down the only way it went back up was when I switched to Time Warner (their customer service in rcn sucked). I am just wondering if anyone else has it, and what their experience with FIOS has been. And what type of upload speed you realistically been getting (yes I know this will vary from location to location).

02-15-2008, 07:58 AM	#2 (permalink)
LoganSnake We work alone Location: Cake Town	I can't wait until FIOS is available in my county. I'm switching from Comcast as soon as it is. __________________ Maturity is knowing you were an idiot in the past. Wisdom is knowing that you'll be an idiot in the future. Common sense is knowing that you should try not to be an idiot now. - J. Jacques

02-15-2008, 08:19 AM	#3 (permalink)
Shauk Confused Adult Location: Spokane, WA	verizon has been hiring people for thier fios movement here in the Seattle area. I'm hearing a lot of hype inside my industry for it. I just hope the service is foolproof or people who sign a contract with verizon will be suffering the incompetence that I'd been met with in my short time dealing with them as a service partner.

02-15-2008, 11:01 AM	#5 (permalink)
Shauk Confused Adult Location: Spokane, WA	yeah I can't get into too many details but we work with both qwest and verizon infrastructures. qwest knows what they are doing, the worst thing they've done is a simple paperwork toggle, and by paperwork I mean online forms, which are easily corrected. verizon on the other hand, they had a service outage for one of their relays and they just kept responding to all the trouble tickets with upgrade offers instead of actually fixing the issue. Seriously, they want me to go through the process of ordering a new modem (100$ out of the customers pocket) for the customer affected by the outage as if that will make their relay come up all of a sudden. this is their top level tech support tier I'm working with?