Tilted Forum Project Discussion Community  

Go Back   Tilted Forum Project Discussion Community > Interests > Tilted Technology


 
 
LinkBack Thread Tools
Old 09-16-2003, 12:49 PM   #1 (permalink)
Insane
 
Location: A fuzzy cloud.
Wtf does cable modem has been "provisioned" mean?

Internet stopped working earlier, called Cox and they said they "provisioned" the modem after it hadn't been done for a year, and now it works again..

Wtf does this mean?
Realizm is offline  
Old 09-16-2003, 01:16 PM   #2 (permalink)
Junkie
 
Provisioned is techy speak for "setup" or "enabled".

So when a service provider provisions an ADSL line (for example), what they mean is that they have set it up, configured it and "turned it on"...

It's a phrase that has no specific meaning in general conversation (though some SPs will have it clearly defined in their inhouse documentation), but as long as you consider it to mean "enabled" you won't be too wrong.


Mr Mephisto
Mephisto2 is offline  
Old 09-16-2003, 05:41 PM   #3 (permalink)
Insane
 
Location: A fuzzy cloud.
Why would it need to be setup or enabled after having worked for so long?

Was on the net one second and the next moment I was knocked off.
Realizm is offline  
Old 09-16-2003, 07:52 PM   #4 (permalink)
Tone.
 
shakran's Avatar
 
could just be that someone clicked the wrong icon back at the home office.
shakran is offline  
Old 09-16-2003, 10:10 PM   #5 (permalink)
Junkie
 
Or they could simply be "bullshitting" you, but using 'technical jargon'...

Most consumers wouldn't argue if a techie bamboozled them with jargon

Mr Mephisto
Mephisto2 is offline  
Old 09-16-2003, 10:29 PM   #6 (permalink)
Junkie
 
Location: Florida
Rule of thumb: When you see a noun being used as a verb, it means some jackass is trying to sound intelligent.

I've actually encountered people who, instead of saying "let's do this", they say "let's action this". It took every bit of restraint I had not to punch them in the head.
irseg is offline  
Old 09-17-2003, 09:39 AM   #7 (permalink)
Insane
 
cowlick's Avatar
 
Location: Seattle
It means they broke something and are too wimp to tell you about it.
__________________
"It's a long story," says I, and let him up.
cowlick is offline  
Old 09-18-2003, 01:18 AM   #8 (permalink)
Psycho
 
Location: New Orleans
I am a tech for a local ISP and I use that term and those like it all the time.

I do not use them to make myself sound more intelligent because there is no need to. If someone calls you to help them with a problem they are having then it is normally assumed that you have more knowledge on the subject matter. Anyone who does speak to make you feel beneath them, whether its terms or tone, is in my book an ass.

The number one reason being to confuse the customer.
75% of the time if the problem is the lack of computer literacy of the end user the easiest way to get them off the phone is to speak using terminology they do not understand.

Not to say that I do not do my job but we are only responsible for providing a connection to the internet as well as providing information for retreival and sending of email and the like. It is not my job to figure out why you get no sound when playing games on Yahoo or why Netscape is causing your computer to reboot. We provide no software or support for software and hardware.
Customers commonly believe that it is the job of the ISP to provide support for the computer in general. This is in part the fault of some techs at least in the office where I work. They will commonly diverge from the protocol if its something they know how to fix (like installing a sound card for instance) then they help them and the next time that customer has a problem they call us. When I tell them we cant help them with that then they inevitably give the "well so and so did before" and get pissed.
In times like these it is easiest to confuse them with 'tech jargon' and most of the time they do the right thing and take it to a repair shop.

There are also plenty of times a day I do use these terms 'legitimitly' with Network admins or resellers who actually know what they mean.
__________________
"Everyone thinks of changing the world, but no one thinks of changing himself." -- Tolstoy
krazykemist is offline  
Old 09-18-2003, 06:37 AM   #9 (permalink)
Junkie
 
Location: Florida
I've done ISP tech support as well. Holy crap is that ever a lousy job.

If they called wondering why they couldn't get their printer to work or whatever, I'd just tell them that we only handle issues directly relating to their Internet connection. If I was feeling really nice I'd give them the manufacturer's website/phone number and that would always get them off my back. I've never felt any need to use a bunch of bullshit words to make them go away.
irseg is offline  
Old 09-18-2003, 07:51 AM   #10 (permalink)
Insane
 
Location: A fuzzy cloud.
Ok so you use it to bullshit people when they ask about non-internet/modem/service related.

This was said in direct response as to the question as to why I was not connected to the internet. Surfing along, thrown off, call them, they say they provisioned the modem, and now it works again.

They also said something "looks terrible", the next day it happened. Maybe that one's bullshit, but there's obviously some sort of problem related to the cable modem/service.
Realizm is offline  
Old 09-18-2003, 04:17 PM   #11 (permalink)
Junkie
 
Hey, I was being cheeky!

I'm sure there was some technically correct reason they needed to reprovision his line.

Mr Mephisto
Mephisto2 is offline  
 

Tags
cable, modem, provisioned, wtf

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -8. The time now is 12:34 AM.

Tilted Forum Project

Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2021, vBulletin Solutions, Inc.
Search Engine Optimization by vBSEO 3.6.0 PL2
© 2002-2012 Tilted Forum Project

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220 221 222 223 224 225 226 227 228 229 230 231 232 233 234 235 236 237 238 239 240 241 242 243 244 245 246 247 248 249 250 251 252 253 254 255 256 257 258 259 260 261 262 263 264 265 266 267 268 269 270 271 272 273 274 275 276 277 278 279 280 281 282 283 284 285 286 287 288 289 290 291 292 293 294 295 296 297 298 299 300 301 302 303 304 305 306 307 308 309 310 311 312 313 314 315 316 317 318 319 320 321 322 323 324 325 326 327 328 329 330 331 332 333 334 335 336 337 338 339 340 341 342 343 344 345 346 347 348 349 350 351 352 353 354 355 356 357 358 359 360