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Old 09-24-2003, 06:59 PM   #1 (permalink)
Psycho
 
Repairing a friends computer, damn, wide open...

A friend running 98SE had horrible problems the last week or so. We would talk over the phone. I loaned them a usb memory key with the "blaster" remover and patch. Didn't have usb (disabled in Gateways BIOS, along with Plug n Play). Rats! I drove a considerable distance. Looked at the Gateway P3 750. Told them to bring it to work tomorrow and I would take it home.

I had to reinstall the OS (used Me, the only 98 disk I happen to have). Ran adaware 6, 86 hits (including Bonzai Buddie, she said her father told her it was cute). Ran Spybot, 27 more attacks, redirects, etc!

They thought Norton had them protected while they were on AOL. I explained viruses vs wormy trojan bombs and sold them on trying Zone Alarm.

They were completely unaware of the assholes out there.

I am not trying to sound smug. It just never struck me in a personal way that people are clueless as to what goes on with their computer(s).

I suppose tech help people could share much worse tales of woe.

Last edited by poof; 09-24-2003 at 07:04 PM..
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Old 09-24-2003, 07:08 PM   #2 (permalink)
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Location: Winston-Salem, NC
My girlfriend is an ICC at her college, and she says that most of the people there have about 300+ apps on their PCs from Ad-Aware and at least 15 viruses. It really is pathetic how gullible the casual-user is on computers. Hell, my stepmom told me the other day that she opens every single e-mail she gets from Hotmail.

-Lasereth
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Old 09-24-2003, 07:41 PM   #3 (permalink)
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Location: Somewhere in Ohio
Quote:
Originally posted by Lasereth
Hell, my stepmom told me the other day that she opens every single e-mail she gets from Hotmail.

-Lasereth
I certainly hope you talked some sense into her...
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Old 09-24-2003, 08:48 PM   #4 (permalink)
I am Winter Born
 
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Location: Alexandria, VA
I've given up on trying to get my parents to practice safe computing, but at least a very long time ago when we had NetCom, they had Netscape as their default browser, and that's what my mom started using. She's dragged around a copy of Netscape 3.0 with her everywhere and refuses to upgrade, so I figure that's safer than a copy of OE6 that she never updates.

Of course, she runs Win95 *twitch* and never patches.

Now that I'm out on my own, it's a nice feeling not to have to continually help them with computer problems, though I do give them a call every time a new worm comes out to make sure that they aren't having issues.
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Old 09-25-2003, 07:46 AM   #5 (permalink)
Insane
 
Location: The Internet
It is a very sad state isn't it?
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Old 09-25-2003, 08:47 AM   #6 (permalink)
Talk nerdy to me
 
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Location: Flint, MI
It's worse at a business.

After we got hit with the blaster worm, we ended up going dept to dept - PC to PC and ran a virus scan on every PC along with Adaware and spybot.

The amount of things we found were amazing. Well, at least to management. The help desk people have known all along users were downloading Bonzi buddy (shudder), KaZaa, AIM, Weatherbug and more.

I had a few users ask me during this "Why do I get so much junk mail?" and then I do a scan to find 10 different ad programs, real player and two messengers.

I look at it this way; stupid users=job security.
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Old 09-25-2003, 09:17 AM   #7 (permalink)
Stop. Think. Question.
 
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Location: Redondo Beach, CA
I push Windows 2000 or XP for all of my customers. I utilize Group Policy to enforce safer Windows settings and take away any sort of user rights above a normal User.

This doesn't help in every case but will catch a lot up front.
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Old 09-25-2003, 01:06 PM   #8 (permalink)
Registered User
 
Location: Deep South Texas
Got two emails from someone on the local school web
site.....both had a virus in them...

So, I took the info over to the school and showed the
staff there what was happening.

I told them if they had their virus checkers updated this would not happen....."HAVE OUR WHAT?????" where have these people been??.

I really did not get their attention until I told them that a virus
could wipe out their computer---and yes that includes all of
their grades that are in there...

Had a lot of people writeing down AVG.com... once they found
out it was free.
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Old 09-25-2003, 04:27 PM   #9 (permalink)
Junkie
 
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Location: Go A's!!!!
yes i agree it is quite sad im not mr tech guy but id say im a bit more than a novice user you would be amazed how much people at work ask me how to fix and deal with "stupid" issues. I try and tell everyone who wants a new 'puter to know what you are buying do not just go get one to have one make sure you know what is going on when you get it. Also the ones i love are the guys who just sit on the dock in the wide open under the security cams etc and just pass around disks and movies like it is legal. Now mind you a retail store's security persons are not looking for warez but i mean come on people use some common sense when you do stuff.
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Old 09-25-2003, 06:24 PM   #10 (permalink)
Banned
 
Location: eugene, OR
Quote:
Originally posted by viejo gringo
Had a lot of people writeing down AVG.com... once they found
out it was free.
hmm can't find anything @ AVG.com. any help here?
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Old 09-25-2003, 06:29 PM   #11 (permalink)
Crazy
 
Location: Salt Lake City
Quote:
Originally posted by split lickety
hmm can't find anything @ AVG.com. any help here?
It's actually this page right here. You can download a free, slightly limited version of AVG for personal home use. It's a good program, and updates come out all the time. Set it to automatically download the updates every week if you have an always-on internet connection.
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Old 09-25-2003, 06:30 PM   #12 (permalink)
Not so great lurker
 
Location: NY
It's not at avg.com but the program is called avg antivirus from grisoft.com.
here is the link to download the free version
http://www.grisoft.com/us/us_dwnl_free.php
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Old 09-25-2003, 06:54 PM   #13 (permalink)
Banned
 
Location: eugene, OR
thanks to both of you. 5 mins. damn what a great forum.
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Old 09-27-2003, 05:24 PM   #14 (permalink)
giddy
 
ICwho?

Quote:
Originally posted by Lasereth
My girlfriend is an ICC at her college...
What's an ICC?
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