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Old 03-11-2005, 10:52 AM   #1 (permalink)
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Location: London/Elysium
Firefox Meltdown - Helped Needed

Greetings Everyone,
I am in need of some desperate help. I woke up this morning to find my Firefox not working at all. I have tried unistalling and reinstalling it and a system restore but to no avail. When I click on a Firefox icon all I get is this:



I can't for the life of me think of what the problem is or what caused it. Any help would be greatly appreciated. Thanks

Specs:
2.6HT P4
1.25G 3200DDR RAM
ATI 9800Pro
M-Audio Revolution 7.1
Windows XP SP2
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"But a work of art is a conscious human effort that has to do with communication. It is that or its nothing. When an accident is applauded as a work of art, when a cult grows up around the deliciousness of inadvertent beauty, we are in the presence of the greatest decadence the West has known in its history."
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Old 03-11-2005, 11:00 AM   #2 (permalink)
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Did you try opening a bookmark or typing in a URL? I figure 'yes', but you didn't say.
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Old 03-11-2005, 11:03 AM   #3 (permalink)
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You are, indeed, correct sir. I can't do anything with that page. Its just frozen but you are right I should have included that info. Thanks
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Old 03-11-2005, 11:06 AM   #4 (permalink)
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When you say "frozen", you mean it is like everything is under glass (i.e., the mouse does nothing), or that you can bring up menus but they don't do anything?

You've done the Reboot-for-good-luck as well, right?
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Old 03-11-2005, 11:12 AM   #5 (permalink)
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I'm encountering a similar problem, where it doesent want to click on links, or doesent even bring pages up at all.. if i open it in IE the page is up in a flash... Something with the new version maybe??
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Old 03-11-2005, 11:19 AM   #6 (permalink)
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Oooh, I might have it. Do you have the SwitchProxy extension? If so read: Long freeze during new window opening. - MozillaZine Forums.
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Old 03-11-2005, 11:37 AM   #7 (permalink)
At The Globe Showing Will How Its Done
 
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I have done many a Reboot and no I don't have the Proxy extension. Second, its like your analogy of being "under glass." I cannot access any of the buttons or menus on Firefox. Thanks for the help though. Its really appreciated.
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"But a work of art is a conscious human effort that has to do with communication. It is that or its nothing. When an accident is applauded as a work of art, when a cult grows up around the deliciousness of inadvertent beauty, we are in the presence of the greatest decadence the West has known in its history."
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Old 03-11-2005, 11:52 AM   #8 (permalink)
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Any extensions at all?

Are you running 1.0, 1.0.1, or a nightly?

If not, have you tried removing your profile? It's under %AppData%\Mozilla\Firefox\Profiles\xxxxxxxx.default\ ; just take the whole folder and stick it in your Temp folder. Firefox will create a new one when you restart. You can always move individual files back into the profile later (like bookmarks.html).
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Old 03-11-2005, 12:33 PM   #9 (permalink)
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I was running, I thought, 1.0.1 and I had many, many extensions (FoxyTunes, Fox Forecast, Down Them All, etc.). I couldn't find that file. Or more appropriatley, its not on my computer (so far as I could tell). Why can't I remove Firefox completely from my computer? I have tried unistalling it but it comes back just as I had left it Bookmarks and all. Again, thanks Redlemon. It is very much appreciated.
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"But a work of art is a conscious human effort that has to do with communication. It is that or its nothing. When an accident is applauded as a work of art, when a cult grows up around the deliciousness of inadvertent beauty, we are in the presence of the greatest decadence the West has known in its history."
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Old 03-11-2005, 12:41 PM   #10 (permalink)
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Firefox "installs" in two places; the Program and the Profile. The Program is probably in c:\programs. All the customized settings are in the Profile, and that's where the extensions are as well. You are using XP, so the profile is located:
%AppData%\Mozilla\Firefox\Profiles\xxxxxxxx.default\
where xxxxxxxxx is some random string.

I'm sure that there's an extension that freaked out on you; that's generally the problem when things freeze up. So, kill your profile. Go to the directory I just explained above, and move it to C:\temp or someplace safe like that. If it starts fine after that, I'll let you know what files are 'safe' to move from the old profile to the new one.
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Old 03-11-2005, 01:11 PM   #11 (permalink)
At The Globe Showing Will How Its Done
 
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I have "killed" my Profile as you so eloquently put it but to no avail. I can't get to my extensions to uninstall them as I can't really access the browser. Maybe its time to explore Opera (what I using now). Again, many thanks Redlemon.
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"But a work of art is a conscious human effort that has to do with communication. It is that or its nothing. When an accident is applauded as a work of art, when a cult grows up around the deliciousness of inadvertent beauty, we are in the presence of the greatest decadence the West has known in its history."
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Old 03-11-2005, 01:50 PM   #12 (permalink)
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Wait a sec. Before you completely switch to opera, uninstall FireFox, and do a search (make sure to include hidden, system files and subdirectories) for FireFox on your computer. Delete the FireFox folder, which should be under AppData somewhere, and if you find something else that might relate to FireFox, delete it (you have to be sure it's only necessary for FireFox though). Then search the registry and delete anything that belongs to FireFox (before deleting anything, make sure you are absolutely positive that it belongs to FireFox). Now, reinstall FireFox and see what happens.

BTW, I just remembered seeing something like "Remove all settings" or something of a sort during FireFox uninstall. Am I right or was it a diferent uninstall??
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Old 03-11-2005, 03:46 PM   #13 (permalink)
At The Globe Showing Will How Its Done
 
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Greetings from Firefox Land. Good call Vinaur. I should have done that before. Of course, thanks again to Herr Redlemon. Your help was above and beyond the call. You are an example of why this board is such a great place to hang out and participate in. Thanks again
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"But a work of art is a conscious human effort that has to do with communication. It is that or its nothing. When an accident is applauded as a work of art, when a cult grows up around the deliciousness of inadvertent beauty, we are in the presence of the greatest decadence the West has known in its history."
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Old 03-11-2005, 06:25 PM   #14 (permalink)
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Vintaur was much more concise.

Do you need to get your old bookmarks and stuff from your old profile? I probably won't be back until Monday, but I can help you then.
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Old 03-11-2005, 06:30 PM   #15 (permalink)
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Quote:
Originally Posted by Redlemon
Do you need to get your old bookmarks and stuff from your old profile?
Good point. You might want to follow Redlemon's previous advice of copying the user profile folder to back up your bookmarks and such.
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Old 03-11-2005, 07:25 PM   #16 (permalink)
At The Globe Showing Will How Its Done
 
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I reformated probably about two months ago so I had the html file still around and my bookmarks really hadn't changed since then but again many thanks to you both.
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